Terms & Conditions

1. About these terms

These Terms & Conditions form an agreement between you and the operator of Enjoy 69 Casino. They apply to your use of the website, mobile services, games, account facilities, payment functions, promotions and any other services made available through the site. By accessing the site or using any service, you confirm that you have read, understood and accepted these terms.

If you do not agree with any part of these terms, you must not use Enjoy 69 Casino. Additional rules may apply to particular games, promotions, competitions or services. Those rules will be displayed or made available when relevant and form part of these terms. If there is an inconsistency, the specific rules for a service may apply to that service.

You are responsible for reading the current version of these terms each time you use the site. We may update, amend or replace these terms where necessary, including to reflect changes to the services, legal requirements, technology or operational practices. Updated terms will apply from the date they are published, unless a different effective date is stated.

Eligibility and lawful use

• You must be legally permitted to use online gambling services in your location.
• You must meet the applicable minimum age requirement and may be asked to verify your age before using some or all services.
• You must provide accurate, complete and current information when registering or using your account.
• You must use the site only for lawful purposes and in accordance with these terms.
• You must not use the site if gambling is prohibited for you by law, a court order, a self-exclusion arrangement or another binding restriction.

2. Accounts, identity and security

You may generally need to create a personal account to access wagering, deposits, withdrawals or other account-based services. An account is intended for one person only. You must not create an account for another person, allow another person to use your account or operate multiple accounts unless this has been expressly approved.

Information supplied during registration and verification must be truthful and must belong to you. We may request documents or other information to confirm your identity, age, address, payment method, source of funds or compliance with applicable requirements. Until checks are completed, access to some services may be restricted and transactions may be delayed or declined.

You are responsible for keeping your login details confidential and for all activity carried out through your account, except where unauthorised use results from our failure to take reasonable care. You should use a strong password, avoid sharing access details and notify us promptly if you suspect that your account has been compromised.

We may suspend, restrict or close an account where we reasonably believe that information is inaccurate, the account is being misused, these terms have been breached, verification cannot be completed, activity presents a legal or security risk, or action is required under responsible gambling, fraud prevention, anti-money laundering or other compliance procedures.

Account funds and account closure

Funds held in your account may be used only for permitted gambling and account-related purposes. You must not deposit money that belongs to someone else or use a payment method without the holder’s authority. We may reject, reverse or review a transaction where ownership, identity or lawful source cannot be confirmed.

You may request account closure or a gambling break through the available account tools or support channels. Closure does not remove obligations that arose before closure, including obligations relating to verification, disputed transactions, fraud investigations or applicable legal requirements. Any withdrawal request may remain subject to checks and the applicable payment process.

3. Games, wagering and payments

Games are provided for entertainment and may involve financial risk. You should only wager money that you can afford to lose. Before placing a wager, check the relevant game information, rules, stake options and any displayed conditions. A wager is normally accepted only when it is confirmed by the site. If a wager is not accepted, it should not be treated as valid.

Game results are determined by the applicable game system and its records. Where a technical issue, display error, interruption or other malfunction affects a game or transaction, we may void or correct the affected activity in accordance with applicable requirements. We may also correct an obvious error in displayed information, including an incorrect price, result or account entry.

You must not use software, devices, scripts, automated systems or other methods intended to manipulate games, interfere with the site, obtain an unfair advantage or bypass security controls. You must not engage in collusion, fraud, chargeback abuse, money laundering, identity misuse or any other dishonest or unlawful conduct.

Deposits, withdrawals and transactions

Available payment methods, processing conditions and transaction requirements may vary. A deposit must be made using a method authorised for your account and may be subject to minimum or maximum amounts shown at the time. A withdrawal may require the account to be verified and may be returned to an eligible payment method associated with you.

Processing times can be affected by verification, payment providers, banking systems, weekends, public holidays, technical issues and legal or compliance checks. Third-party fees, currency conversion costs or banking charges may apply. You are responsible for reviewing the amount and method before confirming a transaction.

Promotions, bonuses and other offers are subject to their own terms. These may include eligibility requirements, expiry dates, wagering requirements, game restrictions, maximum values or withdrawal conditions. If you participate in an offer, you should read those conditions before accepting it. We may cancel or withdraw an offer where it has been used in breach of its terms or where an error has occurred.

4. Responsible gambling, privacy and legal matters

Responsible gambling

Enjoy 69 Casino supports informed and responsible participation. Gambling should be treated as entertainment, not as a way to make money, repay debts or solve financial problems. Set a budget before you play, keep track of your spending and take regular breaks. Do not gamble when upset, under the influence of alcohol or drugs, or when gambling may affect essential expenses.

• Use available deposit, loss, wagering or session controls where offered.
• Request a break or self-exclusion if gambling is becoming difficult to control.
• Do not chase losses or increase stakes to try to recover money.
• Seek independent support if gambling is causing stress, financial difficulty or problems in your relationships.
• Never allow another person to use your account, particularly a minor or a person who has self-excluded.

Privacy and communications

Personal information is handled in accordance with the applicable privacy notice and privacy laws. Information may be collected and used to provide services, verify identity and age, process transactions, maintain security, meet legal obligations, prevent fraud and communicate with you about your account. You should review the privacy notice for further information about collection, use, storage and disclosure of personal information.

You agree to receive service messages that are necessary for your account, transactions, security or changes to the services. Marketing communications may be subject to applicable consent requirements and may include an option to unsubscribe. Unsubscribing from marketing does not prevent essential service communications.

Website content and availability

The site may be changed, suspended or withdrawn at any time, and access may be affected by maintenance, network problems, device settings or events outside reasonable control. We do not guarantee that the site or every game will always be available, uninterrupted, secure or free from errors. You are responsible for using suitable equipment, software, internet access and security measures.

All text, branding, graphics, software, game content and other material on the site are protected by intellectual property rights. You may use the site for personal, non-commercial purposes only. You must not copy, adapt, distribute, publish, reverse engineer, scrape or exploit site content without permission, except where permitted by law.

Liability, complaints and governing law

Nothing in these terms excludes or limits a right, guarantee or remedy that cannot legally be excluded or limited under applicable Australian law. Subject to that protection, we are not responsible for losses caused by your misuse of the site, inaccurate information supplied by you, unauthorised access resulting from your failure to protect account details, events outside reasonable control or interruptions that are not reasonably preventable.

If you have a question, dispute or complaint, please use the support or complaints process made available on the site and provide enough information for the matter to be reviewed. We may request account, transaction or identity details before discussing account-specific information. Complaints will be considered in accordance with applicable requirements and relevant internal procedures.

These terms are intended to operate under the laws applicable to the relevant service and your location, subject to any mandatory rights or protections that apply to you. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to apply. A failure to enforce a provision immediately does not waive the right to enforce it later.