Responsible Gaming

Gambling should be enjoyable

Online gambling can be enjoyable when it remains within clear personal and financial limits. It is important to remember that gambling outcomes are determined by chance and that no strategy can guarantee a win. Past results do not predict future results, and a losing outcome does not make a win more likely on the next game.

Gambling is not a reliable way to earn income, repay debts or improve your financial situation. Treat every wager as an entertainment expense. Before you play, decide how much time and money you are comfortable spending, and do not exceed those limits. If gambling stops being enjoyable or begins to affect other parts of your life, take a break and seek support.

Practical ways to stay in control

• Set a spending limit before you begin and keep to it.
• Set a time limit so that gambling does not take priority over work, study, family or sleep.
• Only gamble with money left after essential expenses have been paid.
• Do not use borrowed money, credit intended for essentials or money needed for bills.
• Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other substances.
• Take regular breaks and step away from the activity when your planned session ends.
• Do not chase losses by increasing your bets or playing for longer.
• Keep gambling separate from other leisure spending so you can monitor it clearly.
• Talk to someone you trust if you are concerned about your gambling.

A budget can help you make informed choices. Consider your normal income, household costs, savings goals and other commitments before deciding whether you have money available for entertainment. If a gambling spend would affect rent, mortgage payments, food, utilities, school costs or other necessities, do not gamble.

Tools and account controls

Account controls can help you manage your gambling activity. Depending on the features available to your account, you may be able to set deposit, loss, wagering or session limits, review your activity, take a temporary break or request account closure. Limits are intended to support informed decisions, but they work best when they are selected carefully before gambling begins.

Using limits effectively

1. Choose an amount and time period that fit your personal budget and circumstances.
2. Set the limit before making a deposit or starting a session.
3. Review your gambling history regularly, including deposits, withdrawals, wagers, wins and losses.
4. If you reach a limit, treat it as a clear signal to stop rather than an invitation to find another way to continue.
5. Do not ask another person to gamble on your behalf or use another person's account.
6. If you want to stop gambling, use the available break, self-exclusion or account closure options.

A limit is not a guarantee that you will win less or recover losses. It is a personal control designed to help you manage your activity. You remain responsible for choosing limits that reflect your circumstances. If you find that you are repeatedly changing limits, avoiding them or seeking ways around them, this may be a sign that additional support is needed.

Taking a break or closing your account

If you need time away from gambling, consider using a temporary break or requesting that your account be closed. A break can provide space to review your habits and decide what support may be useful. If you believe you may be experiencing gambling harm, account closure or self-exclusion may be a more appropriate step than a short pause.

Please contact the available customer support channel through the website to ask about account controls, breaks, self-exclusion or closure. Do not create another account or use a different person's account to avoid a restriction. Account controls may not remove access to every gambling service, so consider using broader device, payment or support measures as well.

Recognising gambling harm

Gambling harm can affect anyone, regardless of age, income or experience. It may develop gradually, and a person may not recognise the effect until gambling begins to cause financial, emotional, relationship or work-related problems. Early action can make it easier to regain control.

Possible warning signs

• Spending more time or money gambling than you planned.
• Trying to win back money that has been lost.
• Increasing the amount or frequency of wagers to achieve the same excitement.
• Feeling restless, irritable or anxious when trying to reduce or stop gambling.
• Hiding gambling activity, losses or account transactions from family or friends.
• Borrowing money, selling possessions or missing payments because of gambling.
• Gambling during work, study or important personal commitments.
• Thinking about gambling frequently or finding it difficult to focus on other activities.
• Feeling guilt, shame, stress or low mood connected with gambling.
• Arguing with people close to you about gambling or its financial effects.
• Returning to gambling after deciding to stop.
• Using gambling to escape problems, loneliness, anxiety or other difficult feelings.

One warning sign may be enough to take action. Consider stopping gambling, applying an account restriction and speaking with someone you trust. You do not need to wait for a serious financial loss or crisis before asking for help. Support is also available for family members and friends who are affected by another person's gambling.

If gambling is causing immediate financial, emotional or personal danger, prioritise your safety and seek urgent assistance through appropriate local emergency or health services. Enjoy 69 Casino cannot provide medical, financial or legal advice, but we encourage anyone experiencing harm to contact an independent support service or qualified professional.

Support, age and personal responsibility

If you are concerned about your gambling, independent help is available in Australia through gambling support services, health professionals, financial counsellors and community organisations. These services may offer confidential information, counselling, financial guidance and help with planning a break from gambling. You can search for a suitable Australian service online or speak with your doctor or another qualified health professional.

You may also find it helpful to tell a trusted family member or friend what is happening. Practical support can include asking someone to help review your budget, removing gambling apps, blocking promotional messages, limiting access to payment methods or accompanying you when seeking professional assistance. Sharing the problem can make it easier to take the next step.

Protecting young and vulnerable people

Online gambling is intended for adults who meet the applicable legal age and eligibility requirements. Young people must not use an adult's account or payment method. Keep login details private, use strong account security and do not allow other people to access your account. If you believe a minor or another vulnerable person has accessed an account, stop activity and contact the website's support team through the available channel.

Our approach

Enjoy 69 Casino provides responsible gaming information and account control options to help players make informed decisions. These measures do not remove the risks of gambling, and they cannot guarantee that harm will not occur. Players are responsible for following applicable laws, protecting their account and using gambling services only within their personal limits.

Responsible gaming information may be updated from time to time as available tools, guidance and legal requirements change. Please review the relevant website information before gambling. If you have concerns about your own activity, stop playing, use the available account controls and seek independent support as soon as possible.